#!/usr/bin/perl
#/* ========================================
# * ███╗   ███╗██████╗ ██╗ █████╗ ██╗
# * ████╗ ████║██╔══██╗██║██╔══██╗██║
# * ██╔████╔██║██║  ██║██║███████║██║
# * ██║╚██╔╝██║██║  ██║██║██╔══██║██║
# * ██║ ╚═╝ ██║██████╔╝██║██║  ██║███████╗
# * ╚═╝     ╚═╝╚═════╝ ╚═╝╚═╝  ╚═╝╚══════╝
# * ========================================
# * mDial - Omni-Channel Contact Centre Suite.
# * Initially Written by Martin McCarthy.
# * Contributions welcome.
# * Active: 2020 - 2023.
# *
# * This software is licensed under AGPLv2.
# * You can find more information here;
# * https://www.gnu.org/licenses/agpl-3.0.en.html
# * A copy of the license is also shipped with this build.
# *
# * Important note: this software is provided to you free of charge.
# * If you paid for this software, you were ripped off.
# *
# * This project is a fork of the awesome FOSS project, ViCiDial.
# * ViCiDial is copyrighted by Matt Florell and the ViCiDial Group
# * under the AGPLv2 license.
# *
# * You can find out more about ViCiDial;
# * Web: https://www.vicidial.com/
# * Email: Matt Florell <vicidial@gmail.com>
# * IRC: Libera.Chat - ##vicidial
# *
# * Bug reports, feature requests and patches welcome!
# * ======================================== */
$txt   = '.txt';
$US    = '_';
$MT[0] = '';
$Q     = 0;
$DB    = 0;
$test  = 0;
$secX  = time();
$time  = $secX;
( $sec, $min, $hour, $mday, $mon, $year, $wday, $yday, $isdst ) =
  localtime(time);
$year = ( $year + 1900 );
$mon++;
if ( $mon < 10 )  { $mon  = "0$mon"; }
if ( $mday < 10 ) { $mday = "0$mday"; }
if ( $hour < 10 ) { $hour = "0$hour"; }
if ( $min < 10 )  { $min  = "0$min"; }
if ( $sec < 10 )  { $sec  = "0$sec"; }
$timestamp   = "$year-$mon-$mday $hour:$min:$sec";
$filedate    = "$year$mon$mday";
$ABIfiledate = "$mon-$mday-$year$us$hour$min$sec";
$shipdate    = "$year-$mon-$mday";
$start_date  = "$year$mon$mday";
$datestamp   = "$year/$mon/$mday $hour:$min";

if ( length( $ARGV[0] ) > 1 ) {
    $i = 0;
    while ( $#ARGV >= $i ) {
        $args = "$args $ARGV[$i]";
        $i++;
    }
    if ( $args =~ /--help/i ) {
        print "allowed run time options:\n";
        print
"  [--seconds=X] = maximum number of wait seconds for agent. Default is 60\n";
        print
"  [--campaign=XXX] = REQUIRED! Campaign that sales will be pulled from. For more than 1, separate with dash\n";
        print
"  [--conffile=/path/from/root] = define configuration file path from root at runtime\n";
        print
"  [--email-list=test@test.com:test2@test.com] = send email results to these addresses\n";
        print
"  [--email-sender=vicidial@localhost] = sender for the email results\n";
        print
"  [--container=XXX] = the ID of a settings container to run from the system, overwrites other options\n";
        print "  [--quiet] = quiet\n";
        print "  [--test] = test only, do not email\n";
        print "  [--debug] = debugging messages\n";
        print "  [--debugX] = Super debugging messages\n";
        print "\n";
        exit;
    }
    else {
        if ( $args =~ /--debug/i ) {
            $DB = 1;
            print "\n----- DEBUG MODE -----\n\n";
        }
        if ( $args =~ /--debugX/i ) {
            $DBX = 1;
            print "\n----- SUPER DEBUG MODE -----\n\n";
        }
        if ( $args =~ /-quiet/i ) {
            $q = 1;
            $Q = 1;
        }
        if ( $args =~ /--test/i ) {
            $test = 1;
        }
        if ( $args =~ /--seconds=/i ) {
            @data_in = split( /--seconds=/, $args );
            $seconds = $data_in[1];
            $seconds =~ s/ .*//gi;
            if ( !$Q ) { print "\n----- SECONDS: $seconds -----\n\n"; }
        }
        else { $seconds = 60; }
        if ( $args =~ /--email-list=/i ) {
            @data_in    = split( /--email-list=/, $args );
            $email_list = $data_in[1];
            $email_list =~ s/ .*//gi;
            $email_list =~ s/:/,/gi;
            if ( !$Q ) {
                print "\n----- EMAIL NOTIFICATION: $email_list -----\n\n";
            }
        }
        else { $email_list = ''; }
        if ( $args =~ /--email-sender=/i ) {
            @data_in      = split( /--email-sender=/, $args );
            $email_sender = $data_in[1];
            $email_sender =~ s/ .*//gi;
            $email_sender =~ s/:/,/gi;
            if ( !$Q ) {
                print
                  "\n----- EMAIL NOTIFICATION SENDER: $email_sender -----\n\n";
            }
        }
        else { $email_sender = 'vicidial@localhost'; }
        if ( $args =~ /--conffile=/i )    # CLI defined conffile path
        {
            @CLIconffileARY = split( /--conffile=/, $args );
            @CLIconffileARX = split( / /,           $CLIconffileARY[1] );
            if ( length( $CLIconffileARX[0] ) > 2 ) {
                $PATHconf = $CLIconffileARX[0];
                $PATHconf =~ s/\/$| |\r|\n|\t//gi;
                $CLIconffile = 1;
                if ( !$Q ) {
                    print "  CLI defined conffile path:  $PATHconf\n";
                }
            }
        }
        if ( $args =~ /--campaign=/i ) {
            @data_in  = split( /--campaign=/, $args );
            $campaign = $data_in[1];
            $campaign =~ s/ .*$//gi;
            if ( $campaign =~ /---ALL---/gi ) {
                $campaignSQL = '';
            }
            else {
                $campaignSQL = $campaign;
                if ( $campaignSQL =~ /-/ ) {
                    $campaignSQL =~ s/-/','/gi;
                }
                $campaignSQL = "and campaign_id IN('$campaignSQL')";
            }
        }
        if ( $args =~ /--container=/i ) {
            @data_in   = split( /--container=/, $args );
            $container = $data_in[1];
            $container =~ s/ .*$//gi;
            if ( $DB > 0 ) {
                print "\n----- SETTINGS CONTAINER: $container -----\n\n";
            }
        }
    }
}
else {
    print "ERROR: No command line options set, nothing is going to happen.\n";
    exit;
}
if ( length($PATHconf) < 5 ) { $PATHconf = '/etc/astguiclient.conf'; }
open( conf, "$PATHconf" ) || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i = 0;
foreach (@conf) {
    $line = $conf[$i];
    $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
    if ( ( $line =~ /^PATHhome/ ) && ( $CLIhome < 1 ) ) {
        $PATHhome = $line;
        $PATHhome =~ s/.*=//gi;
    }
    if ( ( $line =~ /^PATHlogs/ ) && ( $CLIlogs < 1 ) ) {
        $PATHlogs = $line;
        $PATHlogs =~ s/.*=//gi;
    }
    if ( ( $line =~ /^PATHagi/ ) && ( $CLIagi < 1 ) ) {
        $PATHagi = $line;
        $PATHagi =~ s/.*=//gi;
    }
    if ( ( $line =~ /^PATHweb/ ) && ( $CLIweb < 1 ) ) {
        $PATHweb = $line;
        $PATHweb =~ s/.*=//gi;
    }
    if ( ( $line =~ /^PATHsounds/ ) && ( $CLIsounds < 1 ) ) {
        $PATHsounds = $line;
        $PATHsounds =~ s/.*=//gi;
    }
    if ( ( $line =~ /^PATHmonitor/ ) && ( $CLImonitor < 1 ) ) {
        $PATHmonitor = $line;
        $PATHmonitor =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARserver_ip/ ) && ( $CLIserver_ip < 1 ) ) {
        $VARserver_ip = $line;
        $VARserver_ip =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARDB_server/ ) && ( $CLIDB_server < 1 ) ) {
        $VARDB_server = $line;
        $VARDB_server =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARDB_database/ ) && ( $CLIDB_database < 1 ) ) {
        $VARDB_database = $line;
        $VARDB_database =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARDB_user/ ) && ( $CLIDB_user < 1 ) ) {
        $VARDB_user = $line;
        $VARDB_user =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARDB_pass/ ) && ( $CLIDB_pass < 1 ) ) {
        $VARDB_pass = $line;
        $VARDB_pass =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARDB_port/ ) && ( $CLIDB_port < 1 ) ) {
        $VARDB_port = $line;
        $VARDB_port =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARREPORT_host/ ) && ( $CLIREPORT_host < 1 ) ) {
        $VARREPORT_host = $line;
        $VARREPORT_host =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARREPORT_user/ ) && ( $CLIREPORT_user < 1 ) ) {
        $VARREPORT_user = $line;
        $VARREPORT_user =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARREPORT_pass/ ) && ( $CLIREPORT_pass < 1 ) ) {
        $VARREPORT_pass = $line;
        $VARREPORT_pass =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARREPORT_port/ ) && ( $CLIREPORT_port < 1 ) ) {
        $VARREPORT_port = $line;
        $VARREPORT_port =~ s/.*=//gi;
    }
    if ( ( $line =~ /^VARREPORT_dir/ ) && ( $CLIREPORT_dir < 1 ) ) {
        $VARREPORT_dir = $line;
        $VARREPORT_dir =~ s/.*=//gi;
    }
    $i++;
}
$server_ip = $VARserver_ip;    # Asterisk server IP
use DBI;
$dbhA = DBI->connect( "DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port",
    "$VARDB_user", "$VARDB_pass" )
  or die "Couldn't connect to database: " . DBI->errstr;
if ( length($container) > 1 ) {
    $container_entry = '';
    $stmtA =
"SELECT container_entry FROM vicidial_settings_containers where container_id = '$container';";
    $sthA = $dbhA->prepare($stmtA) or die "preparing: ",        $dbhA->errstr;
    $sthA->execute                 or die "executing: $stmtA ", $dbhA->errstr;
    $sthArows = $sthA->rows;
    if ( $sthArows > 0 ) {
        @aryA            = $sthA->fetchrow_array;
        $container_entry = $aryA[0];
    }
    $sthA->finish();
    if ( length($container_entry) < 3 ) {
        if ( $DB > 0 ) {
            print "NOTICE: Invalid Container: |$container|$container_entry|\n";
        }
    }
    else {
        $container_entry =~ s/\n|\r|\t/ /gi;
        if ( $container_entry =~ /--debug/i ) {
            $DB = 1;
            print "\n----- DEBUG MODE -----\n\n";
        }
        if ( $container_entry =~ /--debugX/i ) {
            $DBX = 1;
            print "\n----- SUPER DEBUG MODE -----\n\n";
        }
        if ( $container_entry =~ /-quiet/i ) {
            $q = 1;
            $Q = 1;
        }
        if ( $args =~ /--test/i ) {
            $test = 1;
        }
        if ( $container_entry =~ /--seconds=/i ) {
            @data_in = split( /--seconds=/, $container_entry );
            $seconds = $data_in[1];
            $seconds =~ s/ .*//gi;
            if ( !$Q ) { print "\n----- SECONDS: $seconds -----\n\n"; }
        }
        else { $seconds = 60; }
        if ( $container_entry =~ /--email-list=/i ) {
            @data_in    = split( /--email-list=/, $container_entry );
            $email_list = $data_in[1];
            $email_list =~ s/ .*//gi;
            $email_list =~ s/:/,/gi;
            if ( !$Q ) {
                print "\n----- EMAIL NOTIFICATION: $email_list -----\n\n";
            }
        }
        else { $email_list = ''; }
        if ( $container_entry =~ /--email-sender=/i ) {
            @data_in      = split( /--email-sender=/, $container_entry );
            $email_sender = $data_in[1];
            $email_sender =~ s/ .*//gi;
            $email_sender =~ s/:/,/gi;
            if ( !$Q ) {
                print
                  "\n----- EMAIL NOTIFICATION SENDER: $email_sender -----\n\n";
            }
        }
        else { $email_sender = 'vicidial@localhost'; }
        if ( $container_entry =~ /--conffile=/i )    # CLI defined conffile path
        {
            @CLIconffileARY = split( /--conffile=/, $container_entry );
            @CLIconffileARX = split( / /,           $CLIconffileARY[1] );
            if ( length( $CLIconffileARX[0] ) > 2 ) {
                $PATHconf = $CLIconffileARX[0];
                $PATHconf =~ s/\/$| |\r|\n|\t//gi;
                $CLIconffile = 1;
                if ( !$Q ) {
                    print "  CLI defined conffile path:  $PATHconf\n";
                }
            }
        }
        if ( $container_entry =~ /--campaign=/i ) {
            @data_in  = split( /--campaign=/, $container_entry );
            $campaign = $data_in[1];
            $campaign =~ s/ .*$//gi;
            if ( $campaign =~ /---ALL---/gi ) {
                $campaignSQL = '';
            }
            else {
                $campaignSQL = $campaign;
                if ( $campaignSQL =~ /-/ ) {
                    $campaignSQL =~ s/-/','/gi;
                }
                $campaignSQL = "and campaign_id IN('$campaignSQL')";
            }
        }
    }
}
$web_u_time     = time();
$max_wait_epoch = ( $web_u_time - $seconds );
if ($DBX) {
    print
"Start time: $timestamp($web_u_time)   AGENT WAIT SECONDS: $seconds($max_wait_epoch)\n";
}
if ( length($campaign) < 2 ) {
    if ( !$Q ) { print "ERROR: no campaign defined: |$campaign|$campaignSQL|"; }
}
$stmtA =
"SELECT user,status,campaign_id,server_ip,UNIX_TIMESTAMP(last_state_change) FROM vicidial_live_agents where status IN('CLOSER','READY') and UNIX_TIMESTAMP(last_state_change) < '$max_wait_epoch' $campaignSQL order by last_state_change;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",        $dbhA->errstr;
$sthA->execute                 or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsSERVERS = $sthA->rows;
if ($DBX) { print "   $sthArows|$stmtA|\n"; }
$i = 0;
while ( $sthArowsSERVERS > $i ) {
    @aryA      = $sthA->fetchrow_array;
    $Auser     = $aryA[0];
    $Astatus   = $aryA[1];
    $Acampaign = $aryA[2];
    $Aserver   = $aryA[3];
    $Awaitsec  = ( $web_u_time - $aryA[4] );
    $i++;
    if ($DBX) {
        print
"Agent $i: - $Auser ($Astatus - $Acampaign - $Aserver)   Waiting: $Awaitsec sec\n";
    }
    $Ealert .=
"Agent $i: - $Auser ($Astatus - $Acampaign - $Aserver)   Waiting: $Awaitsec sec\n";
}
$sthA->finish();
if ( ( length($Ealert) > 5 ) && ( length($email_list) > 5 ) && ( $test < 1 ) ) {
    if ( !$Q ) { print "Sending email: $email_list\n "; }
    use MIME::QuotedPrint;
    use MIME::Base64;
    use Mail::Sendmail;
    $mailsubject = "Agents Waiting Notification: $i   $timestamp";
    %mail        = (
        To      => "$email_list",
        From    => "$email_sender",
        Subject => "$mailsubject",
    );
    $boundary             = "====" . time() . "====";
    $mail{'content-type'} = "multipart/mixed; boundary=\"$boundary\"";
    $message  = encode_qp("Agents Waiting Notification: $i\n\n$Ealert\n\n");
    $boundary = '--' . $boundary;
    $mail{body} .= "$boundary\n";
    $mail{body} .= "Content-Type: text/plain; charset=\"iso-8859-1\"\n";
    $mail{body} .= "Content-Transfer-Encoding: quoted-printable\n\n";
    $mail{body} .= "$message\n";
    $mail{body} .= "$boundary";
    $mail{body} .= "--\n";
    sendmail(%mail) or die $mail::Sendmail::error;

    if ( !$Q ) {
        print "ok. log says:\n",
          $mail::sendmail::log;    ### print mail log for status
    }
}
exit;